Terms & Conditions
Online Booking Terms and Conditions
The terms and conditions detailed below apply to all bookings made with High Force Hotel, whether on our own websites or by telephone or otherwise. Please note that for promotional bookings the relevant additional terms and conditions should be consulted.
When you make a booking, your contract (which shall include these terms and conditions) will be with High Force Hotel, which shall mean in these terms and conditions High Force Hotel, Alston Road, Forest-in-Teesdale, Barnard Castle, DL12 0XH.
Dinner reservations cannot be guaranteed on line. If your booking includes dinner, please contact the hotel direct to make your dinner reservation prior to completion of your online booking. Please note that the price being offered currently cannot be guaranteed should you not complete your booking at this stage.
All rates published on our Website or quoted by telephone, email or otherwise are offered subject to availability and High Force Hotel reserves the right to refuse any booking for good reason.
High Force Hotel offer a choice of bed and breakfast or dinner, bed and breakfast rates. All prices are subject to availability.
We offer a wide range of rates and packages. Our packages and pricing may fluctuate depending on availability and demand at any given time. All prices are subject to change without notice. Prices are subject to availability and are inclusive of VAT at the current prevailing rate. Your price is guaranteed once you have been given a confirmation number.
When you make a booking with High Force Hotel, our regular rates will require a 25% deposit, this will usually be taken within 24 hours of you making your reservation. This deposit will secure your bedroom reservation and any cancellations will be subject to the cancellation terms of the rate you booked which will be advised at the time of booking.
Our regular rates may be cancelled 72 hours prior to the day of arrival without charge after which a charge for the first night's accommodation shall be payable and your deposit forfeited.
Other promotion rates may only be cancelled in accordance with the specific terms applying to that rate which will be advised at the time of booking.
ADVANCED PURCHASE RATES
These rates where offered and available 14 days prior to your date of arrival, and are fully prepaid at time of booking. Advance Purchase Rates are non-refundable and non-transferable. The credit/debit card used to book the Advance Purchase rate will be required at the check in stage for security reasons. Please note that failure to do so may result in an alternative payment method being required.
A cancellation number must be obtained to ensure that minimum charges are levied.
Whilst every effort is made to fulfil any particular requests which you may make in relation to your stay with us, please note that these requests do not form part of our contract and we cannot guarantee that we will be able to meet any particular requests.
In the unlikely event that we have to change or cancel your reservation,
we reserve the right to do so. However, you have the right to:
accept the changed arrangements as notified; or
make alternative arrangements with High Force Hotel; or
cancel your reservation and receive a full refund of any monies which you have paid to High Force Hotel in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).
For the avoidance of doubt, we shall have no further liability to you for
any changes to or the cancellation of any stay with us.
During major sporting events or social events certain rates may not be available. Certain dates may be subject to a minimum length of stay. All rates are subject to availability.
These Rooms may be available at a supplement per night. Generally these rooms offer more space and a selection of superior amenities and toiletries. Family rooms may be available. Please ask for details at time of booking.
Individual guests using a single room (where available) may benefit from a reduced rate. When no single room is available, individual guests may book a double or twin room for sole occupancy. These rooms may carry a supplement. Please ask at the time of booking.
Children under the age of three can stay free, when sharing a room with two paying adults. Children from the ages of 3 to 12 years will be charged at £25.00 per child per night (this covers the cost of bed & breakfast only and all other child meals will be charged for as taken), when sharing a room with two paying adults where a suitable room is available. Availability of suitable rooms is limited and portable beds may need to be used where such accommodation is sought. The hotel will determine whether a room is suitable for the purpose of this offer. Some rooms may be excluded from this offer. Children staying in their own room will be charged 100% of the full adult rate paid by the accompanying adults.
We welcome dogs at our hotel and we are able to accommodate dogs in specific rooms, this is chargeable at £10 per dog per stay. Please call the hotel direct for details.
Car parking is free at our hotel for residents staying overnight (subject to conditions), however we do operate a pay and display for general day visitor use, ANPR manages this, please advise on check in your vehicle registration number, failure to do so may result in a penalty being issued. High Force Hotel accept no liability for damages or loss sustained in our car park.
ARRIVAL AND DEPARTURE
Hotel rooms are available to check in from 3pm on the day of arrival. Rooms must be vacated by 11am on the day of departure, unless otherwise agreed or included in specific rates and confirmed in writing or agreed by the hotel manager.
BREAKFAST & DINNER
Most of our rates include breakfast, we offer a full traditional or continental breakfast with tea or coffee, unless stated otherwise. Rates which include dinner offer our normal menu, supplements may apply to certain menu items and will be indicated on the menu. There is no refund for meals which are not taken by guests and lunch cannot be taken in place of dinner.
BALANCE OF MONIES OUTSTANDING
Prior to your departure from the hotel you will be required to settle your bill.
On arrival you may be asked to produce a valid credit card for the hotel to take pre-authorisation. If you are settling your account in cash or with a debit card, you may be asked for a deposit to cover the cost of your room for your stay (any extras which you may incur in the hotel will not be chargeable to your room account). High Force Hotel accept major credit cards, including MasterCard & Visa, however we don’t accept American Express.
Alternatively, payment can be made by cheque supported by a current cheque guarantee card. In the interests of card security the credit/debit card used to book any Advance Purchase rate or Promotional rate may need to be presented to reception on arrival at the hotel.
Hotel gift vouchers should be presented on check-in or when you arrive at the hotel.
Any Gift vouchers, unless otherwise specified on the voucher, are valid for one year from date of issue. If you have a Gift voucher and wish to extend the validity date, please contact the hotel directly, an administration fee may be applied. Expired vouchers can not be reinstated.
COMPLAINTS OR COMMENTS
Any complaint or comment regarding a stay at our hotel should be made in the first instance to the hotel's duty manager at the time of your stay so that it can be resolved at the time.
Problems which cannot be resolved there and then should be notified in writing to: Andrew Lindsey, General Manager, High Force Hotel & Waterfall, Alston Road, Forest-in-Teesdale, Barnard Castle. DL12 0XH.
Although every effort has been made to ensure the accuracy of the information set out on our websites and in any marketing or promotional campaigns, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured on our websites or email campaigns or otherwise at any time.
All details are correct at time of going to print, however may be subject to change from time to time.
High Force Hotel shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.
For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit High Force Hotel liability for the death or personal injury of any person caused by the negligence of High Force Hotel or its employees, servants or agents or to attempt to exclude or limit High Force Hotel liability in any manner which would be unlawful.
These terms and conditions shall be subject to the laws of the jurisdiction of England & Wales.